Technical Assistance
T-Trade’s customer service culture finds one of its best and appreciated expressions through the Service and Technical Assistance Division.
The experienced T-Trade staff is able to support the customer from the choice of tools to be integrated in the production activities, to the installation, to the support during the entire operational life of the same.
The T-Trade technical team offers immediate and qualified support in the event of a stoppage or malfunction of any work tool, avoiding downtime that, in the most serious cases, impact heavily on production capacity with important economic consequences.
The services offered:
- Specialized technical advice for the choice of available solutions;
- Specialized technical assistance on all our products and on all the others on the market;
- Analysis for wireless infrastructure projects;
- Technical training internships;
- In-service custom printing work.
- Assistance contracts for scheduled maintenance and on-call assistance contracts;
- Leases turnkey solutions (hardware, software, consumer products and technical assistance) for industrial printing and labelling systems based on copy cost and obtaining the best cost of ownership (total cost of ownership) for the customer.
The advantages of renting
With the lease contracts for turnkey solutions, companies do not buy a product but a service that allows them to obtain advantages that can be seen from 3 different perspectives:
Economical: reduction of the TCO (Total Cost of Ownership) of production up to 50% compared to the initial situation;
Organizational: improvement of services thanks to latest generation devices capable of streamlining processes and perfecting the sharing and distribution of information;
Environmental: analysis of the environmental impact of printing processes with the aim of reducing it, by intervening on energy consumption, paper, disposal and related CO2 emissions.
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